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End of end-of-contract charges

From 15 February 2020, broadband, television and mobile phone customers cannot be charged an end-of-contract fee.

Many of these companies offer low charge deals for the first 12 or 18 months, and then sharply increase them.

Ofcom says the new rules, which come into force on 15 February, could help consumers save £150 or more on their annual bills.

Service providers will need to text, email or write to their customers between 10 and 40 days before their contracts come to an end, giving details of:

  • the date their contracts can be terminated without penalty
  • the price they have been paying
  • any changes to the price or service that come into effect automatically after that date
  • how much notice they need to give to cancel the deal
  • the best alternative subscriptions on offer, including the prices charged to new customers. [20.02]
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